IT Support Administrator

London, UK


Guidepoint’s Information Technology (IT) team provides the structure for all departments within the company and all offices across the globe to operate smoothly. As Guidepoint continues to grow, IT constantly manages and updates workflows to continue to provide functionality and facilitate the flow of information. The IT Operations team is taking on challenges to improve our support and delivery to optimize the seamless experience for our users. As an IT Support Administrator, you’ll help to work on supporting our users in a highly collaborative team environment. Come join us if you have a passion for IT support and delivery, troubleshooting and thereby making it a seamless flow of network operation.

What You’ll Do:

  • Monitor and respond to support requests and alerts
  • Support security policies on the network
  • Provide technical support to office staff and remote users (including desktop, phone, network and systems support)
  • Maintain a knowledge base of documentation and administration procedures
  • Play an active role in scoping and planning out the IT roadmap

What You Have:

  • OS: Windows 8,10, Windows Servers
  • Networking: LAN (Netgear), WAN, TCP/IP, DHCP, DNS,
  • Active Directory, Network shares, etc.
  • Security: Data & Network security
    • Knowledgeable in Spy/Malware/Virus vulnerabilities
    • (Specialized in Kaspersky Anti-Virus, SonicWall firewall, etc.)
    • Network traffic security (file/folder, content filtering, etc
  • Telecommunication: Data and voice circuits; Avaya IP Office
  • Messaging: Microsoft Outlook, POP3/IMAP/SMTP protocols; Blackberry/Mobile
    • Spam filtering
  • Hardware: Dell Servers, Raid Arrays, Desktops, Network equipment
    • APC UPS, Printers, Copy/Fax machines
  • Applications: Various Desktop applications such as MS-Office, Firefox, etc.
    • Pluses: Linux, Mac, SQL, Exchange
  • Must be available off-hours
  • Travel required (London/Germany)

What We Have:

  • Competitive compensation
  • Snacks and beverages
  • Excellent medical coverage through BUPA
  • Pension matching up to 5%
  • 22 paid holidays, rising with length of service
  • Friday happy hour and “Summer Fridays”
  • Year round company sponsored sports and team building events
  • Informal work environment

About Guidepoint:

Guidepoint, a leading expert network firm, connects clients with vetted subject matter experts—Advisors—from their global professional network. Guidepoint clients leverage the insights and perspectives shared by Advisors to stay informed and make better business decisions. Its slate of services, including phone consultations, surveys, events and proprietary data insights products, help professionals gain comprehensive understanding of a topic before making strategic or investment decisions. Guidepoint’s multinational client list includes 9 of the top 10 consulting firms and some of the largest hedge funds, private equity firms and Fortune-ranked public companies. For more information, visit