Over the past decade, Maggie McLaughlin Kerins has grown from a Team Assistant into a leader overseeing client service teams within our Global Consulting division. Her journey has been shaped by a focus on incremental progress, a passion for mentorship, and a deep commitment to collaboration. In this Q&A, Maggie shares the philosophies that have guided her career, the culture that’s kept her motivated, and her perspective on what it takes to succeed, and lead, in the fast-paced world of consulting.
You began your journey at Guidepoint 10 years ago as a Team Assistant and now lead client service groups for Global Consulting Client Service. Was there a pivotal moment, project, or philosophy that accelerated your journey?
Maggie: The key to me has been the practice of taking large challenges and breaking them into manageable segments. As a team we have major accomplishments, but the daily focus has been the mini-milestones and the best practices we learn along the way.
Guidepoint has clearly been a constant in your career—what about the culture or environment has kept you motivated to grow within one company?
Maggie: We are in client service, so no day is ever the same. For me, it has been incredibly motivating to watch the team grow and develop. Especially within the group of SVP, VP, and TLs that surround me – everyone is pushing to improve, and the collaboration makes every day work very fulfilling.
What do you believe it takes to succeed in consulting today?
Maggie: Speed, relationships, becoming an ‘answer’ platform where we are a partner that is seen as an extension of the case team.
How do you foster growth and mentorship within your own teams, especially for rising leaders?
Maggie: The best way to do this is through transparency. I think you should engage with a developing leader like they ‘get it’ and show them the bar to reach versus giving them a big check list.
What advice would you give someone just starting their career?
Maggie: Work hard, be a student of your own process to improve, look around and see who is doing well – observe and engage with those people to hone your own craft. Be friendly and direct![/vc_column_text][/vc_column][/vc_row]